Customer Service
Your Privacy
Standard Shipping
Refunds and Exchanges
Company Information
Standard Shipping
Our standard method of shipping is via UPS ground service, with the exception of deliveries to Alaska and Hawaii, which are shipped via UPS air service. We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Currently, we can only process orders with shipping addresses within the United States. If you would like to have a product shipped outside of the U.S., please contact us. Standard delivery time is 3-5 business days, with orders to Alaska, Hawaii or APO/FPO addresses taking up to 21 days.
Refunds and Exchanges
You may return new, unused items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Contact us via phone or email, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement. If you would like to exchange an item for a different one, please return the original item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once we receive them.
Company Information
Transparent Publishing
490 Post Street, Suite 830
San Francisco, CA 94102
877-791-2931
customerservice@transparentpublishing.com
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